FAQ

When will my order be processed?

Orders are typically processed within 1–2 business days (excluding weekends and U.S. federal holidays).

How long does shipping take?

Standard Shipping: 7–12 business days. Express Shipping: 5–7 business days. Delivery times are estimates and may vary.

Do you offer free shipping?

Yes. Free standard shipping is available on orders of USD 69.00 and above.

Will I receive tracking information?

Yes. A shipping confirmation email with tracking details will be sent once your order ships. Tracking updates may take 24–48 hours.

What is your return policy?

Returns are accepted within 30 days of delivery for unused items in original packaging. Returns must be approved before sending items back.

Who pays for return shipping?

If the return is due to our error, we cover the return shipping. Otherwise, return shipping costs are the customer’s responsibility.

When will I receive my refund?

Approved refunds are processed within 3–7 business days after inspection and issued to the original payment method. Posting times may vary by payment provider.

What payment methods do you accept?

We accept major credit/debit cards, Shopify Payments, PayPal, and other options shown at checkout.

Is my payment information secure?

Yes. Payments are processed securely by third-party providers. We do not store full payment card details.

How can I contact customer support?

Email: info@livren.com
Phone: +1 (213) 403-8101
Address: 5825 Delmonico Dr, Suite 360, Colorado Springs, CO 80919, United States
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM (MST)