Privacy Policy

This Privacy Policy explains how Livren (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or shop through our website (the “Site”). By using our Site or services, you agree to the practices described below.

1) Company Information and Contact Details

Livren
5825 Delmonico Dr, Suite 360
Colorado Springs, CO 80919, United States

Email: info@livren.com
Phone: +1 (213) 403-8101

2) Personal Information We Collect

We collect personal information that is necessary to process orders, provide customer service, and operate our business.

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Billing address and shipping address
  • Order details and purchase history
  • Information you provide when contacting customer support
  • Email address provided when subscribing to marketing communications (if applicable)

Information collected automatically:

  • IP address
  • Browser and device information
  • Pages viewed and interactions with the Site
  • Approximate location inferred from IP address
  • Cookies and similar tracking technologies

Payment information:

Payments are securely processed by third-party payment processors (for example, Shopify Payments, PayPal, Stripe, or other payment services enabled on this Site). Livren does not store or access full payment card numbers.

3) How We Use Your Information

We use personal information for the following purposes:

  • To process and fulfill orders, including payment processing, shipping, returns, and refunds
  • To communicate with customers regarding orders or inquiries
  • To provide customer support
  • To operate, maintain, and improve the Site
  • To prevent fraud, unauthorized transactions, and security issues
  • To comply with applicable laws and regulations
  • To send marketing emails only if you choose to receive them

4) Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to ensure the Site functions properly and to understand how visitors interact with our Site.

We may use third-party analytics and advertising services, including Google Analytics, Google Ads conversion tracking, Meta (Facebook) Pixel, and other tools enabled on the Site.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

5) Sharing of Personal Information

We share personal information only when necessary to operate our business, including with:

  • Shopify and related e-commerce service providers
  • Payment processors
  • Shipping and logistics partners
  • Customer support and email service providers
  • Analytics and advertising partners
  • Legal or regulatory authorities when required by law

We do not sell your personal information to third parties.

6) Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal, tax, and accounting obligations
  • Resolve disputes and enforce our policies

7) Your Rights and Choices

Depending on your location, you may have the following rights:

  • Request access to your personal information
  • Request correction or deletion of your personal information
  • Withdraw your consent to receive marketing communications at any time

You may submit requests by emailing info@livren.com. We may need to verify your identity before processing your request.

8) California Consumer Privacy Act (CCPA)

If you are a California resident, you may have the following rights:

  • Know what personal information we collect and how we use it
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal information

Livren does not sell or share personal information as defined under the California Consumer Privacy Act (CCPA).

Requests may be submitted by emailing info@livren.com.

9) International Users

If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

10) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page and will include a revised “Last Updated” date.